Elementor Pro users get premium support from our team of professionals, directly through their email. All support tickets are opened via your account.
STEP ONE:
Log into your Elementor account at https://my.elementor.com
STEP TWO:
Click the FAQ & Support tab on the left menu and then click Find Solution under Support Center. Other options are also available to receive help from our Help Center or the Elementor Community.
STEP THREE:
After searching for answers already provided by Elementor, click the Contact Support button as shown below.
STEP FOUR:
Choose a category to direct your question or issue to from the provided options.
STEP FIVE:
Select the topic that best describes the issue you are having.
Step Six
Upload your system info for the team to better help you by providing them with your sites environment and error logs.
Step Seven
Fill out the support form with all the required fields. Give as much information as you can about the issue and steps you have taken.
Tip: Please remember to check your Spam mailbox periodically if you don’t receive a reply.
Note: We strongly recommend that you backup your website before contacting support.
Important: Before opening a support ticket, you must acknowledge and agree to the terms in this link: https://my.elementor.com/access-terms/